Frequently Asked Questions

How long do I have to make return?

All returns must be made within 30 days of the shipping confirmation email. The items MUST be in the same condition it was when you received them. All tags must be in place with no signs of wear. Androgyny reserves the right to reject returns that are sent or communicated outside of the return period limit.

Am I able to exchange an item?

If the product is out of stock in the size you need or discontinued, exchanges will not be accepted. Exchanges may be accepted if we still have the item in the size and color you need. Shipping cost is at the expense of the customer. Androgyny will not cover returned item shipping costs.

When will I receive the refund for my return?

Refunds will be distributed to the same method used to make the purchase. Please allow up to 10-14 business days depending on your bank.

Can I return Sale Items?

All Sale items are final and may not be returned or exchanged for any reason.

What if i'm unsure about which size to purchase?

Please refer to our sizing guide located at the bottom of the website. Still unsure? Shoot us a message, we are happy to help!